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Bitfinex users fall for ‘minor’ phishing attack after employee gets hacked
5.11.2023
Bitfinex stressed its systems weren’t compromised and no customer funds were lost
Binance Plans to Halt EUR Withdrawals via SEPA Amid Third-Party Payment Challenges
21.8.2023
Numerous sources have indicated that Binance, the largest crypto exchange by global trading volume, has temporarily halted EUR withdrawals and deposits through SEPA due to challenges with a third-party payment facilitator. However, a post published by Binance’s customer support team at 12:21...
Binance Looking to Hire Developers, Support Staff in Romania
24.2.2023
Global crypto exchange Binance is now hiring IT specialists and customer service representatives for its operations in Romania. The leading coin trading platform is also engaged in a number of educational initiatives in collaboration with Romanian universities and authorities. Cryptocurrency...
Swyftx cuts 40% of staff as it braces against 'worst-case scenario'
5.12.2022
The Australian crypto exchange said while it had no exposure to FTX, it was "not immune" to its fallout
Customer support staff swamped during market swings — exchange execs
11.10.2022
Binance Australia's CEO says it is imperative that customer support is ready for a large influx of customer inquiries at any moment
Central Bank of Argentina Issues New Compliance Rules for Digital Wallets
15.9.2022
The Central Bank of Argentina has issued a new set of rules for operators of digital wallets in the country. Customers of companies like Uala, a wallet popular in Argentina, will now be qualified as financial users, having new protections similar to those offered by banks and other financial...
Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara
3.11.2021
Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support...
Users panic after Coinbase mistakenly sends 2FA reset notices to customers
31.8.2021
Coinbase sent an email to 125,000 users mistakenly notifying them their two-factor authentication settings had been changed
Coinbase users angry with customer support after funds disappear from accounts
25.8.2021
Coinbase customers are venting again in frustration with the lack of customer support from the $65 billion company
A Better Alternative to Banking – Club Swan
18.12.2019
The crypto community has had a rough relationship with traditional financial institutions with limited solutions available. Around the world, both early and recent crypto users have had bank accounts closed, transactions rejected, unnecessary delays in receiving their funds, or worse. To add...
Bitcoin’s Big Price Drop Is the Latest in a Long History of Flash Crashes
28.6.2019
On Wednesday, June 26, the price of BTC came close to reaching $14K. One hour later, it had dropped by close to 18%. Such events are known as a flash crash, a moment in time where a rapid-sell off happens and often times a few exchanges become inoperable. Over the last few years, especially when...